Signs you need this repair
- The console cannot find any wireless networks
- It connects, then drops out during games or downloads
- Download speeds are far slower than on your other devices
- Controllers keep disconnecting, which can point to the same wireless module
- The network cable is plugged in but the console says it is not connected
What the work involves
- We check the console on our own network to rule out your router and settings
- The wireless module and its antenna connections are tested
- A faulty module, antenna or network port is repaired or replaced
- The console is tested online, wired and wireless, before it goes back
What it costs
Guide prices before VAT. The quote we give you at the start is the price you pay, with no hidden extras.
| Repair | What it covers | Guide price |
|---|---|---|
| WiFi and networking repair | Dropped connections, no networks found, consoles that will not get online | £65 to £95 + VAT |
What we cover
PS5, PS5 Slim, PS5 Pro, PS4, PS4 Slim, PS4 Pro, PS3, Xbox Series X, Xbox Series S, Xbox One, Xbox 360, Nintendo Switch, Switch OLED, Switch Lite and Switch 2.
Getting it to us in South East London
Both of our sites are in South East London, and you can post your console or PC from anywhere.
Beckenham drop-off, BR3
21 Village Way, Beckenham, Kent BR3 3NA. Drop-off is by appointment, so please call first.
Workshop, Bermondsey SE1
80 Willow Walk, Unit 1, London SE1 5SY. This is where the repairs are carried out and where mail-in repairs are sent.
Collection and post
Ask about collection within 10 miles of Beckenham, or post it to the workshop with a note of your name and phone number.
We cover South East London, including Beckenham, Bromley, Penge, Sydenham, Crystal Palace, Forest Hill, Catford, Lewisham, Blackheath, Greenwich, Deptford, Bermondsey, Peckham, Camberwell, Dulwich, Eltham, Woolwich, Croydon, West Wickham and Orpington.
Questions about this repair
Could it just be my router?
It could. If phones and laptops work in the same spot and the console does not, even after restarting the router, the console is the likely cause.
Do I need to bring my router or cables?
No. Just the console. We test it on our own network.
How long does it take?
Workshop repairs are normally back with you within 24 to 48 hours. We give you a date with your quote.
Is the repair guaranteed?
Yes. All our work is guaranteed, including the parts we use.
Get a free quote
Tell us the model and what it is doing. We reply with a price and how to get it to us.
Beckenham drop-off, by appointment
21 Village Way
Beckenham
Kent BR3 3NA
Workshop and mail-in repairs
80 Willow Walk, Unit 1
London SE1 5SY