Signs you need this repair
- Your character or the camera moves on its own (stick drift)
- Buttons or triggers stick, double-press or do not register
- The controller will not charge, or only at a certain cable angle
- It will not pair, or keeps disconnecting mid-game
- A Joy-Con is not detected or slides off the rail
What the work involves
- Worn analogue stick modules are replaced
- Buttons, triggers and their contacts are cleaned or replaced
- Charging ports and batteries are replaced
- Connection faults are diagnosed and repaired
- Every button, stick and trigger is tested before it goes back
What it costs
Guide prices before VAT. The quote we give you at the start is the price you pay, with no hidden extras.
| Repair | What it covers | Guide price |
|---|---|---|
| Controller repair | Stick drift, dead or sticky buttons, controllers that will not charge or pair | Free quote |
What we cover
DualSense, DualShock 4, Xbox Wireless Controller, Xbox Elite controllers, Joy-Con and Switch Pro Controller.
Getting it to us in South East London
Both of our sites are in South East London, and you can post your console or PC from anywhere.
Beckenham drop-off, BR3
21 Village Way, Beckenham, Kent BR3 3NA. Drop-off is by appointment, so please call first.
Workshop, Bermondsey SE1
80 Willow Walk, Unit 1, London SE1 5SY. This is where the repairs are carried out and where mail-in repairs are sent.
Collection and post
Ask about collection within 10 miles of Beckenham, or post it to the workshop with a note of your name and phone number.
We cover South East London, including Beckenham, Bromley, Penge, Sydenham, Crystal Palace, Forest Hill, Catford, Lewisham, Blackheath, Greenwich, Deptford, Bermondsey, Peckham, Camberwell, Dulwich, Eltham, Woolwich, Croydon, West Wickham and Orpington.
Questions about this repair
Is it worth repairing a controller?
It depends on the controller and the fault. We give you a free quote, and we will tell you if a repair is possible but not worth the money.
What causes stick drift?
Wear inside the analogue stick module. Cleaning sometimes helps for a while, but replacing the worn module is the lasting fix.
How long does it take?
Workshop repairs are normally back with you within 24 to 48 hours. We give you a date with your quote.
Is the repair guaranteed?
Yes. All our work is guaranteed, including the parts we use.
Get a free quote
Tell us the model and what it is doing. We reply with a price and how to get it to us.
Beckenham drop-off, by appointment
21 Village Way
Beckenham
Kent BR3 3NA
Workshop and mail-in repairs
80 Willow Walk, Unit 1
London SE1 5SY